The simple queries can be addressed on the comments section.įor the more specific customer issues requiring more expertise, you can trigger a live chat on Facebook Messenger to privately address them. You can set up automated comment replies for general as well as specific issues raised by customers. You can easily set up standard auto-replies for such queries, saving your time and allowing your customer to take the next step faster. In addition, they want to know about your product details, pricing plans, or special offers.
Most of your new customers are looking for some simple navigation guidance. Customers like to see the same level of responsiveness and transparency in your communication, even in your comments section. Your Facefook Business Page gets a “very responsive” badge if you respond to 90% of messages within 15 minutes. The comments section is where customers get their first look at how responsive and friendly your brand is. Here are the three top benefits of automated replies on Facebook shared by most of our customers:ĭid you know brands that with an average response time of one hour can get 7 times more leads than their competitors? Benefits of automated replies for Facebook comments For example, check out how a baby-furniture brand DECEN® was able to resolve 98% of customer inquiries, and a meal-kit company HelloFresh also reduced response time by 76%.
Many brands have already achieved great results using the Facebook Comments Autoreply feature on Chatfuel. However, the only possible way to do that is by automating your comment replies. Your commenters are potential customers, so you have to make every interaction count. Your Facebook comments section is like a free advertisement board for your brand. They care about how others are engaging with your posts and how you respond to them. Why use Facebook comment auto-replyĭid you know many users directly scroll down to read the comments on your Facebook posts before even fully reading or watching them? That’s where the 'social' part of social media comes into the picture.Ĭustomers love good content, but they also want a good community experience. QuizLabs using automated comment responses to generate leads.
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